Frequently Asked Questions

I want to change my payment method: It is not possible to change the payment method after the order has been completed.

I want to check the billing timing of my credit card: Regardless of whether it is a reserved product or a regular product, payment to the store will be confirmed at the time of the order, and will be billed to the credit card company.

The credit card closing date and debit date (payment date) differ depending on the card company.

I want to change the shipping address: Please use the contact form to let us know the correct address. Please note that we may not be able to accept changes depending on the timing if the product has already been shipped, or even if it has not yet been shipped.

Please make sure that the items you ordered do not include "reserved items". If you place an order for multiple items, including pre-order items, we will ship them after all the items are in stock.

If you do not receive your order even though you ordered only regular items that are not reserved items, please check if you have received a shipping completion e-mail to the e-mail address you registered, and then place the order described in the e-mail. Please contact us from the inquiry form together with the number.

I want to cancel my order: We do not accept cancellations due to customer convenience after the order is completed.

I want to return an order: We do not accept returns due to customer convenience.

Commodity does not reach: After confirming that the shipping completion email has not arrived at the email address you registered, please contact us using the inquiry form together with the order number described in the email.

I didn't receive an order confirmation email: Depending on your environment, emails from this store may be classified as "spam".

There is a possibility that the reception setting of your contracted provider or the spam filter of your mobile carrier is blocked, so please check the reception setting of the email and the spam folder once again and you will be able to receive the email from @sanders.jp. Please be sure to set it as follows.

How long will it take for the product to arrive after I place an order?: Normally, we will ship within 5 business days after confirming payment.

(Business days on this site are Monday through Friday, excluding holidays stipulated by the law on national holidays and year-end and New Year holidays.)

Please allow extra time for deliveries during event seasons such as the year-end and New Year holidays, Christmas, Mother's Day, Father's Day, and Valentine's Day.

Do you charge for shipping?: If you purchase over 15,000 yen, we will bear the shipping fee, cash on delivery fee, and settlement fee.
Shipping will be charged for purchases of less than 15,000 yen.

(However, if the shipping fee is incurred due to the customer's circumstances, it will be borne by the customer in any case.)

Can I exchange the size?: Regarding exchanges, we accept only one size exchange for the same product.

If there is no stock, we cannot accept exchanges, so if you are unsure about choosing a size, please check the stock in advance.

In the case of size exchange for customer's convenience, the return shipping fee will be borne by the customer.

・Exchanges cannot be accepted in the following cases.

Products that have been used even once

Products that have been scratched, damaged or defaced by the customer

Products that have been processed or repaired by the customer

Items for which inquiries are made by persons other than the purchaser, such as gifts

Products purchased at shops other than this site

Items with missing or damaged accessories (boxes, strings, stickers, cloth, etc.)

Products that have passed 8 days or more after the arrival of the product

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